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1. How could I get samples?
We can supply some free
samples ( total value under 5 US dollars) if you have a FedEx or DHL
account or other courier freight collectable account and agree to pay
the courier freight.
If the total value of samples is more than 5
US dollars, we'd like to ask you to pay for the samples and courier
freight. We will send the samples to you after receipt of your payment.
If
you don't have an courier account, you can send your courier to collect
samples from our company. Or,send us the samples charge together with
the courier cost by T/T.
2.How much
the courier freight will be for the samples?
Courier freight
depends on the quantity, weight and carton size and your area.
3. How can I get your price list?
Please send us
email or fax for our price list and order
information.
OR visit online
price llist page
4.Can we have our logo or
company name to be printed on your products or the package?
Yes.
Logo
and or imprints can be printed on our products by silk screen printing.
The minimum quantity for silk screen printing is 2000 units per logo.
You can send us the artwork by email in JPEG or TIFF format.
If
you want your logo, company name to be printed on the package for the
products(custom design package), such as gift box, paper card, the
minimum order is 5000 units per model. You can send us the artwork by
email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).
5. How to place an order?
Please send us your
purchase order by email or fax. Or you can ask us to send you a proforma
invoice for your order. We need to know the following information for
your order:
* Shipping information - company name, street
address, phone number, fax number, destination airport or sea port,
transportation method ( by courier, by air or by ocean container)
*
Product information - model numbers, quantity, unit price
* Delivery
time required
* Freight payment ( by collect or prepay )
*
Forwarder's contact details if there's any( in China or Hong Kong )
Our
Bank Count:
6. Can you
arrange the transportation for us?
Yes. We can arrange sea, air
and courier transportation.
7. How can the
products be sent to us?
For small quantity or weight less than
20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can
be sent by air to the airport near you.
For big quantity or volume,
sent usually by ocean container.
The transportation way depends
on client's choice. Freight depends on quantity, weight, volume,
transportation way, destination country (airport, sea port ).
8. What's your usual payment term for orders?
Wire
transfer ( T/T ) to our company bank account after order confirmation.
We don't accept payment by credit card.
9.
What's the warranty of your products?
3-6 months, depending on
the product.
10. How can we become your sole
distributor?
If you can sell our products USD5,000 to USD20,000
per month, you could be one of our distributor in your city or area; If
you can sell our products worth more than USD30,000 per month, you could
be our sole distributor in the country.
11.
How can we get your monthly new products announcement?
12. I just want to buy a few pieces of your products,
what to do?
Sorry,we are manufacturer and exporter only,we don't
accept retail order.
1. As to Products:
(1) Where are your products from?
Most
of our products are from our own factory - GoldFly Industrial Ltd.
Shenzhen & Dongguang factory, and others get from our cooperative
manufacturers in this field. By the way we deal with products of
different quality grades.
(2) What's your client colony you
mainly serve?
We serve to both dealers and direct buyers since 2002.
(3) What about your quality and warranty?
We have strict
quality control system from material to finished products, all products
quality is guaranteed. For defective or false products those are
confirmed due to our own mistakes, we can replace and make up for you
and you no need return the defective ones to us.
(4) How could I
get your price list (rates chart)?
We only send the full price list
(rates chart) to the intended and potential customers. Please tell us
your interested products, quantity with your company / personal info
together, then we will offer the full price list (rates chart) by
e-mail.
(5) How could I get a sample?
We offer samples for
quality test or any other business purpose. But we have to receive your
payment for samples and their express delivery charge and then send
samples to you. Of course if you have an effective account of DHL,
FedEx, UPS, TNT, etc., you don't need to pay the express delivery
charge. Meanwhile we can offer free samples to our frequent and good
customers.
2. As to Services:
(1) What's your unique service?
Professional
cargo service is our unique service which includes int'l express, int'l
air freight and sea freight. We not only ship the goods you ordered
from ourselves, but also ship goods from your appointed other suppliers.
We followed all step by our professinal work team.
(2) What
about your freight charges?
We offer preferential freight price at
20~40% discount based on the uniform price of DHL, FedEx, UPS, TNT and
many airlines in the world. Whether your shipments are ordered from us
or not, freight price is subject to your shipment's weight. And we only
send the special freight price list (rates chart) to the customers who
have ordered products from us or who intend to use our cargo service.
(3)
What kind of shipment will you use?
We ship the goods by your
appointed forwarder such as DHL, FedEx, UPS, TNT and all available
airlines. If you don't mind what's the forwarder is, usually we ship
goods below 20kg by DHL express, 21~100kg by FedEx express and over
100kg by air freight. If the quantity is very large, we may ship by
ocean container.
(4) What about your technical support?
Our
technical team are dedicated to solve your problems of a technical
nature with regards to design artwork, installation, software, usage
etc. Also they can help you design and construct your website.
(5)
Could we place order by OEM style to produce our own brand products in
China?
OEM order is welcome.
(6) What shall we do if we're not
satisfied with your products, services or your staff?
Don't worry
when you're strictly angry with our products, services or maybe
somebody. Please write your dissatisfaction and complains directly to
CEO@goldfly2002.com. Our CEO will personally deal with the problems you
may unfortunately encounter.
3. As to Returns:
(1) What terms
of payment do you use?
We only accept T/T in advance. You can freely
choose bank transfer to our authorized company A/C or personal A/C.
Also Western Union payment is welcome.
① Bank transfer from your
company A/C to our company A/C:
Bank name: Standard Chartered Bank
Branch
Name: Shenzhen Branch
Beneficiary name: Goldfly Industrial Limited
Beneficiary
Account: 48-1234-0411
Swift Code: SCBLCNSXSHZ
② Bank
transfer from your personal / company A/C to our personal A/C (USD):
Please
contact our business manager for the authorized personal A/C details.
③
Payment by Western Union:
Please contact our business managerfor the
authorized Western Union details.
※ By western union, we can get
your payment within 24 hours after you make the payment. We suggest you
pay by western union in case that needs goods urgently.
After
arranging payment, please kindly fax or email us your bank or western
union receipt and write your P/I No. on it, that will help us proceed
your order more effectively.
(2) What about the terms to become
your sole distributor in our city or country?
If you can sell our
products worth USD 100,000 -- 300,000 per month, you can become our sole
distributor in your city or area; if you can sell our products worth
USD 500,000 or above per month, you can become our sole distributor in
your country. We are very glad to establish long term and further
cooperation / partnership / agent with you.
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